Privacy Policy
Last updated: March 31, 2026
1. Introduction
LocalBranding Pro ("we," "us," or "our"), operated by Local Branding Pro LLC, provides a local marketing platform including listings management, review monitoring, SMS campaigns, call tracking, and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (localbrandingpro.com) and services.
2. Information We Collect
Information You Provide
- Account Information: Business name, email address, phone number, physical address, and payment information when you sign up.
- Onboarding Data: Business hours, service areas, industry, Google Business Profile information, and website URL provided during onboarding.
- SMS Content: Messages you send and receive through our SMS platform, including contact lists and templates.
- Call Data: Call recordings, caller information, call duration, and source attribution data from our call tracking service.
- Communications: Emails, support tickets, and other communications with us.
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, clicks, and interactions within our dashboard.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Analytics: We use Google Analytics 4 (GA4) to understand how users interact with our website and platform.
- Cookies: We use essential cookies for authentication and session management, and analytics cookies for performance measurement.
3. How We Use Your Information
- Provide, maintain, and improve our services
- Manage your business listings across 70+ directories
- Send and receive SMS messages on your behalf
- Track and attribute phone calls to marketing sources
- Monitor and aggregate review data from third-party platforms
- Process payments and manage your subscription
- Send service-related notifications and updates
- Respond to your support requests
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Stripe (payments), Telnyx (SMS delivery), CallRail (call tracking), SMTP2GO (email), and directory listing partners — strictly to provide our services.
- Directory Networks: Business information shared with listing directories (Google, Yelp, Bing, etc.) as part of our listings management service.
- Legal Requirements: When required by law, subpoena, or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures including:
- SHA-256 password hashing
- Two-factor authentication (2FA) for client accounts
- JWT-based session management with expiration
- HTTPS encryption for all data in transit
- Access controls and audit logging for admin operations
6. Data Retention
We retain your account data for as long as your account is active. Call recordings are retained for 90 days unless you request earlier deletion. SMS message logs are retained for 12 months. Upon account cancellation, we delete your data within 30 days, except as required by law.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
- Withdraw consent for data processing
To exercise these rights, contact us at privacy@localbrandingpro.com.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
LocalBranding Pro (operated by Local Branding Pro LLC)
Email: privacy@localbrandingpro.com
Website: localbrandingpro.com