Terms of Service

Last updated: March 31, 2026

1. Acceptance of Terms

By accessing or using LocalBranding Pro ("the Service"), operated by Local Branding Pro LLC, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users, including clients who access the white-label dashboard.

2. Description of Service

LocalBranding Pro provides a local marketing platform that includes:

  • Business listings management across 70+ directories
  • Review monitoring and response management
  • Local SEO optimization and rank tracking
  • SMS campaigns and two-way texting
  • Call tracking and attribution
  • Google Ads reporting
  • AI visibility scanning
  • White-label client dashboard

Additional services (Facebook/Instagram Ads management, custom websites, advanced call tracking) are available as paid upgrades.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

4. Subscription Plans & Billing

  • Plans: We offer Starter, Professional, and Agency subscription plans with either all-inclusive or setup + monthly billing options.
  • Processing Fee: A 3.55% credit card processing fee is applied to all charges.
  • Auto-Renewal: Subscriptions automatically renew monthly. You may cancel at any time before your next billing date.
  • Refunds: Subscription fees are non-refundable except where required by law. Unused portions of a billing cycle are not refunded upon cancellation.
  • Price Changes: We may change pricing with 30 days' notice via email.

5. SMS Credits & Billing

  • SMS messaging is billed separately from your subscription using a prepaid credit system.
  • SMS credits are charged at $0.049 per 160-character message segment.
  • Credits are purchased in packs ($25, $50, or $100) via Stripe or PayPal.
  • A 3.55% processing fee applies to all credit purchases.
  • Auto-recharge may be enabled to automatically top up credits when your balance drops below a set threshold.
  • SMS credits are non-refundable once purchased.
  • You are responsible for compliance with all applicable SMS and telecommunications laws, including the Telephone Consumer Protection Act (TCPA). See our SMS Compliance Policy.

6. Call Tracking

  • Call tracking services are available as a paid upgrade ($79/mo or $149/mo with AI insights).
  • Calls may be recorded for quality and attribution purposes. You are responsible for complying with applicable call recording laws in your jurisdiction, including providing notice to callers.
  • Call recordings are stored for 90 days unless otherwise specified.
  • Overage charges apply for usage exceeding plan limits ($8/additional number + $0.08/minute).

7. Acceptable Use

You agree not to:

  • Send unsolicited SMS messages (spam) or violate CAN-SPAM or TCPA regulations
  • Use the Service for any unlawful purpose
  • Upload malicious content or attempt to gain unauthorized access
  • Misrepresent your identity or business information
  • Resell or redistribute the Service without authorization
  • Interfere with the Service's operation or other users' experience

Violation of these terms may result in immediate account suspension or termination.

8. Intellectual Property

The Service, including its code, design, features, and content, is owned by Local Branding Pro and protected by copyright, trademark, and other intellectual property laws. You retain ownership of your business data and content uploaded to the Service.

9. Third-Party Services

Our Service integrates with third-party platforms including Google, Yelp, Facebook, Stripe, Telnyx, CallRail, and others. Your use of these services is subject to their respective terms and policies. We are not responsible for third-party service availability or changes.

10. Limitation of Liability

To the maximum extent permitted by law, LocalBranding Pro and Local Branding Pro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available." We make no warranties, express or implied, regarding the Service's reliability, accuracy, or fitness for a particular purpose. We do not guarantee specific SEO rankings, call volumes, or business results.

12. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through your dashboard or by contacting support. We may terminate or suspend your account for violation of these terms or non-payment. Upon termination, your access to the Service will cease and your data will be deleted within 30 days.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or in-dashboard notice at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance.

15. Contact

Questions about these Terms? Contact us at:
support@localbrandingpro.com